The US airlines have been on the skids now for many years and there is no sign of them slowing down. It is sad when the Congress has to step in and pass a airlines passenger bill of rights. The industry should be policing itself, but it has not. Why? The three magic words--PROFIT! PROFIT! PROFIT!
As with many corporations and industries in the US, it is all about profitability, not customer satisfaction. The US has wonderful hotels, clubs, etc, but for some reason airlines suck! Why? It is all about the investors. If the climate for investment is good, then they will continue to receive financing in the form of investors gambling on the industry.
Americans are mobile and as such it makes the airlines a given and they can pretty much do what they want without any repercussions. The industry will not police itself and will do only what it must to stay ahead of the federal government. They do not care what the people have to say for they will continue to fly regardless of the treatment they get at the hands of the airlines. They will bitch and moan and come back next week for another shot in the ass.
Americans feel they have no choice but to accept the treatment and bitch about it later. eventually, someone will come along and set the industry on its ear and maybe then some changes that are beneficial to the customer will occur. I am not holding my breath; only hoping that someone will wake them up.
CHUQ
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